Big Dogs Service Rates - Business & Residential Onsite Computer Service
| Residential Service
Rates* |
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$75.00 FLAT RATE service call
No travel charges within 30 miles of Spring Hill TN.
You don't have to watch the clock - home users are charged a flat rate and NOT by the hour!
Additional Charges - if needed
Reformat/Restore add $45
Data Backup/Transfer add $35
Data Recovery quoted per request
Multiple computers or Peripherals $45/each
New Computer setup & installation add $25
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| Business Service Rates* |
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$75.00 per hour Onsite service call
1 hour minimum by appointment
Mon-Fri 8am - 6pm Sat 8am - 12pm
$100 per hour Urgent Response*
during normal business hours with 2 hour minimum
*Urgent Response: Tech onsite within 2 hours
$150.00/hour emergency nights & Sundays
(2 hour minimum) Tech onsite within 3 hours
For more information on our Maintenance Agreements or Service Agreements
please visit Maintenance & Service Agreements page.
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Big Dog's Maintenance Agreement
The Big Dog Monthly Maintenance Agreement is great for optimal performance and annual budgeting. This plan is designed for your
company to have a technician visit your location on a scheduled time frame: monthly, weekly or even daily. This includes software
troubleshooting, preventative maintenance, system optimization and any software updates/upgrades. With regular system checks by a trained
professional, you can prevent possible hardware and software crashes due to spyware, viruses and other infective software.
Big Dog's Service Agreement
The Big Dogs Discounted Service Agreement is an ideal way to keep your network running smooth while not encoring major maintenance bills. You
can purchase prepaid hours and save hundreds even thousands of dollars. With our discounted service and maintenance agreements, you can purchase
blocks of hours. You can start with our introductory 10 hour block and use the hours for the whole year. We offer blocks of hours ranging from
10-60 hour blocks. The more hours you purchase the more you save. Your purchase a determined amount of hours and then call us anytime you need
us.
Both Maintenance Agreements & Service Agreements Include:
Discount rate
We offer discounted rates for all service agreements. This discount rate covers any type of service, scheduled or emergency.
Priority Service
We will trouble shoot the problem over the phone, if at that time we determine that it can not be fixed over the phone a priority appointment
will be scheduled, usually within 24 hours.
On-Demand Service
Client responsibility to contact Big Dogs for service, we come when you call!
Reporting
Detailed account after every service call explaining in detail what work was performed, when it was done and by whom. It will also show how many
hours remain so you can budget for a renewal.
Custom agreements available upon request
We offer custom agreements to suit your own unique needs. Please contact us and we will be happy to discuss how we can best service your computer
needs.
For more information on our Maintenance Agreements or Service Agreements please visit Maintenance & Service Agreements page.
*Rates quoted are for labor only and do not include parts. Should you need parts you will be informed first. Rates subject to change.
Big Dogs computer service & web design is located in spring hill TN and offers computer service, website design, networking,
dell, gateway. Mac, pc computers, We are not computer geeks, geek squad or firedogs but we are monsters when it comes to your
networks, networking, routers, wireless router setup, BellSouth DSL, we can handle all your tech support needs. Our computer center aka
ocs, onsite computer services, on-site computer help. has been located in middle tn since 2003. All of our Techs are Microsoft certified A+
or MCSE. Our customer service is next to none! For all your computer and web needs "call in the Big Dogs"
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